Whatevarents Ltd
Registered address: 2 Blackburn Road, Accrington, BB5 1LL
Company number: 12348278

Definitions
The following definitions apply to our terms and conditions:
Marketplace” means Whatevarent’s online directory of independent businesses – An online booking platform advertising and listing Suppliers with their products and services.
Client” means the person or business (whether or not previously known to the Supplier) using our Marketplace to find a Supplier of products and/or services. A Client will have an online account with us to use our services.
Supplier” means one of our listed and advertised businesses being either a sole trader, partnership, company or corporate body (together with any subsidiary or associated person, firm or corporate body) and who has an online account with us.
Terms” means these terms of business applying to our Marketplace, Clients and Suppliers using our website, in accordance with this contract.
1) Unless the context requires otherwise, references to the singular include the plural and vice versa.
2) The headings contained in these terms are for assistance only and do not affect their interpretation or meaning.
3) These terms amount to a legally binding agreement between you (“you”, the “Supplier”, “Client”, “User” or “Parties”) and Whatevarents Ltd (“Whatevarents”, “the Marketplace”, “we”, “us” or “Parties”) governing the use of our online directory on our website.
4) By using our services, you are agreeing to be bound by these terms, our privacy policy here and other requirements, which are incorporated within these terms.
5) You further agree that you are at least 18 years old and have authority to accept these terms and to use our services including those of our Suppliers that you agree with directly. If you do not wish to be bound by these terms or if you do not agree then you are unable to use or access our website and service by any means.
The Contract
6) These terms constitute the contract between Whatevarents, the Supplier and Client.
7) For the avoidance of doubt, these terms will apply whether or not the Client decides to proceed with a booking or order of one of our Suppliers using our Marketplace platform.
8) These terms supersede all previous agreements of ours and solely refers to the agreement between all Parties in using the Marketplace. It prevails over any other terms of business that may be implied or assumed by the Client or Supplier.
9) These terms are separate and/or in addition to any terms and conditions (i.e. contractual agreement) agreed between our Supplier and Client in providing a product and/or service. Whatevarents has no involvement whatsoever with the Supplier’s contractual agreement to perform a service or provide a product to a Client as they are solely liable for their own terms and conditions that go beyond a booking or enquiry using our Marketplace.
10) Whatevarents is solely responsible for advertising, marketing and listing Suppliers on the Marketplace and acts as an online booking platform for a Client to find suitable products and services.
11) No variation or alteration to these terms shall be valid unless the details of such variation are agreed by the Marketplace and Supplier or Client and are set out in writing and a copy of the varied terms is given to the Parties stating the date on or after which such varied terms shall apply.
12) The Marketplace is merely introducing potential Suppliers to the Client for their bespoke products and services by providing a listing directory.
Your account:
13) In order to set up your account with us we will require relevant personal information and will also need you to set up a password protected account.
14) As a Client you will need to provide your full name, create a secure password and also provide an email address to register for an account.
15) As a Supplier you will need to provide your full name (or for the point of contact if not the owner), name of the business, address, email address and contact number along with creating a secure password to register for an account.
16) The Client and Supplier are both solely responsible for managing, updating and maintaining their accounts. The Parties must ensure that they keep their account up to date and complete at all times and to the best of their knowledge. This also includes the Supplier ensuring all product/service information is up to date and accurate to ensure that the Marketplace has all the information needed to advertise and list the Supplier on the directory.
17) Whatevarents will not be held liable for any inaccuracies or out of date information on the Marketplace directory that impacts a booking request with the Supplier and this remains the Supplier’s full responsibility.
18) The Parties will be responsible for all activities that occur under their account. If there is any reason to believe that the account is no longer secure, it must immediately be reported to the Marketplace via email.
19) A Supplier and/or Client may be liable for losses, damages, liability, expenses, and legal costs incurred by the Marketplace or a third party arising from someone else using the account due to misconduct regardless of whether or not the User has notified us of such unauthorised use.
Booking Requests
20) The Client must contact the Supplier directly using the Marketplace in order to make an enquiry, booking and/or order. The Supplier must reply to the Client to confirm whether the booking and/or order can be completed and arrange the requisite price (i.e. fee) and terms of contract with the Client themselves.

21) Whatevarents are not involved with the Supplier’s contractual obligations to the Client in any way whatsoever.

22) The Supplier agrees to:
(a) reply to the Client within 2 days of their enquiry or to confirm whether they will accept or decline a booking request;
(b) provide to the Client an agreed price/fee alongside their terms and conditions to perform the contract;
(c) only post their own photographic images, videos and materials to advertise their products and/or services as the copyright owner or ensure they have acquired permission of the copyright owner to copy and/or share visual images and videos on our website;
(d) behave professionally and politely with all of our Clients at all times both online and offline from our platform and also, during the performance of their contractual obligations with a Client;
(e) ensure that they comply with requirements concerning food allergens and be registered with the Food Standards Agency alongside having a valid product and/or public liability insurance if part of the catering and food industry.
23) For the avoidance of doubt, the Supplier is solely responsible for making payment arrangements of bookings and orders directly with the Client. Whatevarents are unable to intervene with any payment queries, confirmations or complaints that a Client may have and they must take this up with the respective Supplier directly.
24) Furthermore, Whatevarents has no connection or involvement with photos or videos shared or advertised by Suppliers on our website and therefore we do not have copyright ownership towards the same under any circumstances. Whatevarents will not be held liable for a Supplier’s misuse of photographs, videos, illustrations and all other images either shared on our platform or whilst selling on our directory.
Our Relationship
25) Our Suppliers are independent businesses and traders who are not employed or contracted by Whatevarents. Nothing in these terms or as a result of use of the Marketplace services will be interpreted as creating a joint venture, partnership, employment, or agency agreement with a Supplier.
Refunds
26) Under no circumstances whatsoever, will a refund be provided by us to a Supplier for a membership subscription or fee to use or services unless specific agreement has been provided of the same by us.
Termination of Supplier Membership
27) Whatevarents reserves the right to terminate a Supplier’s membership at any stage and for whatever reason it deems reasonably appropriate without the need to give any explanation whatsoever. Whatevarents agrees to provide 7 day’s written notice by email to the Supplier in the event that it reaches such a decision. Notice will be deemed served by email regardless of whether or not the Supplier receives and/or reads the email of membership termination.
28) Whatevarents will take steps to close a Supplier’s membership and profile after the expiry of the 7 day’s notice and no further notice will be provided.
Supplier Ratings
29) Each Supplier will be set up on the Marketplace showing their personal rating score, which a potential Client or Visitor can see when browsing the directory.
30) Whatevarents shall use all reasonable endeavours to:
(a) ensure that the Marketplace directory is up to date, functioning and in good working order for use by both Parties, clearly displaying the Supplier ratings; and
(b) where applicable, ensure that both the Supplier and Client are aware of any requirements, provisions or rules imposed by law or by any professional body of the UK.
31) Notwithstanding the above clause, the Supplier must satisfy itself as to the required suitability and competence of the products and services it provides and/or advertises on our platform.
32) The Supplier agrees to provide to the Client:
(a) Full details of their products and/or services on offer;
(b) Price/fee, delivery process and dispatch turnarounds, logistical planning and setting up processes;
(c) the experience, training, qualifications and any authorisation which the Supplier considers necessary or which are required by law or any professional body for the Supplier to possess in order to conduct the contract for the Client;
(d) any risks to health or safety that are known to the Supplier and confirmation of what steps they are taking to prevent or control such risks including COVID-19; and
(e) the date agreed to undertake the engagement/provide the product;
Conduct
33) All Parties acknowledge that the Marketplace does not and cannot control the behaviour of the Parties using the website including misconduct outside of our website. However, all reasonable endeavours are always used to ensure compliance with these terms but Whatevarents is not responsible for those who fail to comply.
Prohibited activities
34) Use of the Marketplace website is prohibited in the following ways (this is not a complete or exhaustive list by any means and is merely a descriptive example):
a) Providing User contact that violates any laws, infringes the rights (including the intellectual property rights) of others, is defamatory or otherwise creates liability for the Marketplace.
b) Copying the Marketplace to enable any service that is deemed competitive.
c) Posting links to any third-party websites through the directory.
d) Reselling any information obtained or while using the Marketplace.
e) Attempting to compromise the integrity or security of the Marketplace in any way.
f) Decompiling, reverse engineering or disassembling the app in any way.
g) Accessing the Marketplace using any automated processes (for example, robots, spiders etc.).
h) Harassing, defaming or discriminating against anyone or any entity for any reason and/or engaging in conduct that violates community guidelines or
i) Violating any laws, infringement on any rights of others (without limitation, intellectual property rights and laws including discriminatory conduct, content or language).
Confidentiality and data protection
35) All personal data relating to the Parties is confidential and subject to relevant UK Data Protection legislation and GDPR rules. Such data must not be used for any other purpose nor divulged to any third party and all Parties to this contract undertakes (i) to abide by the provisions of the Data Protection legislation in receiving and processing data; (ii) not to cause the Marketplace to breach the Data Protection legislation; and (iii) provide the Marketplace with any and all information requested in a timely manner to assist with complying with its obligations under the Data Protection legislation including (without limitation) any response to a Data Subject access request made by the Supplier or Client.
36) The Supplier undertakes that information relating to the Marketplace business and any Client, which is capable of being confidential must be kept strictly confidential and not divulged to any third party whatsoever, except for information which is or was in the public domain or where it must be disclosed by law or with consent.
Liability
37) Whatevarents shall not be liable under any circumstances whether in contract, tort (including negligence), breach of statutory duty, or otherwise for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Parties arising from or in any way connected with (i) the Marketplace listing, marketing and/or advertising a Supplier and (ii) any act or omission of any Supplier or Client (whether wilful, negligent, fraudulent, reckless or otherwise).
38) Nothing in these terms shall limit or exclude the Marketplace’s liability for death or personal injury arising from its own negligence or for any other loss which it is not permitted to be excluded under the laws of England and Wales.
39) The Supplier or Client whoever so is liable, shall be responsible for indemnifying the Marketplace against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses that become applicable) suffered or incurred by the Marketplace arising out of or in connection with (i) the User’s breach or negligent performance or non-performance of these terms (ii) the Marketplace enforcement of these terms.
Notices
40) All notices which are required to be given in accordance with this agreement shall be in writing and may be delivered personally or by first class prepaid post to the registered office of the party upon whom the notice is to be served. Any such notice shall be deemed to have been served: if by hand when delivered, if by first class post 48 hours following posting and if by email, when that email is sent.
General
41) A waiver by the Marketplace of any right under these terms is only effective if it is confirmed in writing by the Marketplace and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by the Marketplace in exercising any right or remedy under these terms or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
42) If any of the provisions of these terms shall be determined by any competent authority to be unenforceable to any extent, such provision shall, to that extent, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by the applicable laws.
43) No third party is intended to have any rights under or in connection with these terms and conditions.
44) On termination of these terms for any reason, clauses which expressly or by implication have effect after termination, shall continue in full force and effect.
45) Whatevarents may amend these terms and conditions from time to time. The continued access or use of the Marketplace and the website after such posting confirms agreement to be bound by the terms, as amended.
Governing Law and Jurisdiction
46) These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the laws of the UK and the Parties, irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Complaints and Refund Process
47) We hope that you will be happy with our online booking platform and customer service. In the event that you are unhappy with any of our services or wish to make a complaint please contact us by emailing Info@whatevarents.com so that we can investigate your complaint as soon as possible. We will try our very best to provide you with an amicable resolution, where possible, within 7 days.
48) For any complaints concerning the service and/or products provided by one of our Suppliers, including feedback, requests for refunds, cancellations of bookings and amendments of the same, these must be made directly to the Supplier who will be able to assist you. The Supplier will be responsible for their own complaints, refund and cancellation processes within their business.

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